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Showing posts from June, 2020

Contentment

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We all get shocked when we hear about the depression and suicide cases of affluent and successful  people. Isn’t it ironical that on one hand so called ‘poor & ordinary’ people sell their jewelry, house, land and even their organs to continue living and on the other there are  some so called  “Celebrities” who have loads of money & fame live in depression and at times even take this extreme decision to commit suicide? Why is it that such talented, committed, physically fit and rich people go through these feelings of loneliness (despite having millions of fans, family, friends), anxieties & depression? The feeling of ‘discontentment’ can be one of the major reasons among many other, I guess.   I watched one YouTube video in which the speaker was emphasizing on importance of commitment and not to get trapped in contentment zone. And I think the explanations were although quite motivating but were incomplete and can be misunderstood which may lea...

Think before Judging

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How would you react if I were to tell you that a person committed suicide within 4 months of winning the highest prize in his profession? Sounds Unbelievable, I know. Let me share with you the tragic end of Pulitzer Price Winner Kevin Carter, a photo journalist. Carter won this prize in April 1994 and committed suicide on 27-07-94. Carter was awarded this prize for the famous picture “The Vulture and The Dying Girl also known as The Struggling girl” which was clicked during coverage of Sudan Famine in March 1993.  When this picture got published in New York Times on 26/03/93, the whole world got riled up to see the critical situation where people were dying of hunger and diseases. This picture helped the UN to gather more support for helping Sudan people. However, lot of people started criticising Carter for clicking the picture and leaving that child to die. The news paper office was flooded with queries to know the plight of that little girl, who was crawling on ground and vu...

Save The Planet?

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Defend the Defender

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Customer Relationship Management

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We all have heard  Customer  is the king, customer is the boss, but do we all understand who is a customer? People generally believe that someone who uses or consumes our product or services is a customer. Though, I agree partially with this definition but we must acknowledge that anyone who brings profit to the business is a customer. If someone uses my services and never pays is not my customer. Keeping this in mind I need to understand that my team members are also my internal customers. Their behavior and attitude also impacts on my business profitability. Similarly, there can be a situation where some companies have competitors on payroll. Competitor is someone who takes away your business expansion and profitability. Relationship is an emotional connect else it's a contract. Treating other as equal, important and with empathy is a sign of relationship. Management  as we all know is about optimum utilization of resources. Therefore  CRM ...

Business Suicide

How do businesses commit suicide? 1. Ignorance: Customers are looking for you and you are not even aware. You are not accessible, approachable in this hugely connected world. 2. Incompetence: Customers are approaching you but you are not responding on time. Not providing right solutions to customer needs and problems.  Responding to calls, mails and orders is slow and incorrect. 3. Indifference: Existing customers are exiting and you are not inquiring the reason. 4. Insensitive: Customers have been giving feedback and requests but you are rigid with your product, price, people or process. 5. Inappropriate: Inappropriate selection of people in organisation or inappropriate allocation of job. Using inappropriate modes of communication.

Vasde raho, Ujad Jao

Guru Nanak  Dev Ji Maharaj along with  Bhai Mardana  ji visited a village where the people were very mean and did not pay any attention to spiritual values or honesty in their lives. Upon leaving the village after some days he rose his hand up and blessed the villagers and said – “Vasde raho”(May you remain here and prosper). Next day they reached another village.  Here, contrary to the people of the previous village the residents were very kind, honest and spiritual minded. They respected and paid utmost respect to Guru Nanak Dev ji. Guru ji spent some days there very comfortably and then bid farewell to village. While leaving, on outskirts of village Guru Nanak Dev Ji Maharaj rose his hand up again said, “Ujad Jao” (May you get displaced and spread).On hearing this Bhai Mardana ji was taken by surprise.  He asked the Guru why he did so. The Guru’s response was simple : These people are good people with great values, and if they leave the village and ...

Trust

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Did anyone break your trust? Did you feel broken at anytime? Did you feel betrayed or shattered? Is there any way to come out of it? Suresh Mohan Semwal You may have heard that, 'You can't fix what has been broken. Even if you try to glue it back, it will never be the same'. I humbly would want to submit that nobody stops us from making it better, why bother about keeping it same? Why not more valuable than before? Someone rejects you, you become shattered. How about working on yourself and becoming more valuable and let the person who rejected you regret his/her decision. In Japan , they have an art form called Kintsugi in which breaks and repairs are treated as part of the object's history. Kintsugi means "golden joinery" in Japanese. Broken ceramics are carefully mended by artisans with a lacquer resin mixed with powdered gold, silver or platinum. The repairs are visible, yet somehow beautiful. These mended objects look magnificent and their...

Peace of Mind

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Once  Buddha  was walking from one town to another town with a few of his followers. This was in the initial days. While they were travelling, they happened to pass a lake. They stopped there and Buddha told one of his disciples, “I am thirsty. Do get me some water from that lake there.” The disciple walked up to the lake. When he reached it, he noticed that some people were washing clothes in the water and, right at that moment, a bullock cart started crossing through the lake. As a result, the water became very muddy, very turbid. The disciple thought, “How can I give this muddy water to Buddha to drink!” So he came back and told Buddha, “The water in there is very muddy. I don’t think it is fit to drink.” After about half an hour, again Buddha asked the same disciple to go back to the lake and get him some water to drink. The disciple obediently went back to the lake. This time he found that the lake had absolutely clear water in it. The mud had settled down and...